General sales conditions

Every online purchase from the Site www.cornaline.vn is subject to prior knowledge and acceptance of the following general sales conditions (GSC).

1. Every Internet user can consult the GSC from every page on the Site (Site).
The GSC are applicable without restriction or reserve to all the items commercialized through the Site.
Every order placed on the Site is subject to the Client’s consultation and acceptance, in advance and without reserve, of the present GSC and the applicable prices.
The validation of an order according to the procedure proposed by the Site is tantamount to acceptance of these GSC.
The present GSC prevail over any other document.

2. The sale of articles on the Site is exclusively limited to retail sales to private individuals.
In no case may the Site be used by clients who are professional vendors, alone or grouped together, and no matter the method of commercialization of their products (notably internet sales, commercial galleries, intermediaries, physical stores). The Client recognizes and consequently accepts that articles can only be purchased in quantities corresponding to the average needs of a consumer, in regard to both the number of articles included in a single order as well as the aggregate number of orders that individually might respect the usual quantities for an average consumer.
MFD reserves the right to refuse an order clearly validated by a Client who is a professional vendor.
3. All Clients declare that they are aware of the defects in Internet reliability, especially in terms of security relative to data transmission, of unguaranteed continuity in accessing the Site, of unguaranteed efficiency in terms of volume and rapidity of transmission, and of the propagation of viruses.

4. MFD warns all Clients about the need to install solutions and security measures on their computers and portable or mobile equipment to prevent the propagation of viruses.

Since the CSG may be subject to modifications, the applicable conditions are those in effect on the Site on the date your order is validated.

It is obligatory to use the Site to register any complaints about the articles purchased online on the Site.

5. All adult Clients can freely and without cost create a client account through the “Create an Account” section.
A Client can create an account by filling out the form provided for identification data.
Client accounts are strictly personal and allow Clients to identify themselves before validating each order.
During the creation of an account, the Client provides identification data under his/her own responsibility, control and direction, and agrees to provide complete, accurate and current information, and to not usurp the identity of another person, nor hide or modify his/her correct age.
During the creation of an account, the Client choses his/her login (email address) and password. If the chosen password is already attributed, the system will ask the Client to choose another.
Logins and passwords are personal and confidential. The Client is solely responsible.
The Client agrees to keep his password secret and to never divulge it under any pretext or for any reason whatsoever.
If there is any suspected use of the login and password by another person, the Client must immediately alert MFD in order to change the password or choose to close the Client account.
6. MFD reserves the right to close a Client account, and as a result to refuse to sell to a Client, in the following cases:

Default in payment of one or several earlier orders
Abusive, disloyal or fraudulent use of the order service on the Site or non-respect of any of the Client obligations as defined in the GSC.

In this case, MFD will send an email to the Client at the address provided in the client account, informing the Client of the cancellation of his/her login and password and the closing of the account.
In general, the Client is informed that his/her account may be closed following the Client’s first request sent to MFD via email.

7. All orders imply the obligation of payment.

The Client declares he/she is at least 18 years of age.

To place an order on the Site, the Client must follow the process of online purchasing an order, which involves the following steps

In case of an online payment


Step 1: The client places the order, provides complete and verified information;
Step 2: The client makes the payment in advance;

Step 3: MFD sends a confirmation email to the client;
Step 4: MFD ships the order;
Step 4: The client receives the order;


In case of payment upon receipt of order


Step 1: The client places the order, provides complete and verified information;
Step 2: MFD receives the order;
Step 3: MFD sends a confirmation email to the client;
Step 4: MFD ships the order
Step 5: The client receives the order and makes payment;


In both cases, the client can look up a transaction via the email address registered on the Site. In addition, the client can look up transaction history when logging into her account on the Site

The payment of the order constitutes acceptance of these present GSC, of the price of the articles and of the content of the order.

All orders are subject to prior acceptance by MFD and are not definitively confirmed until after the Client receives an email confirming the expedition of the article or articles.

MFD can in no case be held responsible in the event of an error in data entry or the transmission of a data entry error that prevents the delivery of a confirmation email and/or the articles concerned.

It is recommended that Clients print the email confirmation of their order(s).

For all questions relative to the follow-up of an order, the Client must consult his/her client account on the Site or contact client service.

MFD refunds an order only if its services made an error. In all other cases no refund can be claimed.

MFD accepts the following means of payment:

  • International credit cards: Visa, MasterCard, Carte Bleue, American Express and JCB.
  • National credit/debit cards from 20 domestic banks.
  • Payment upon delivery.

All information of clients who make transactions on the Site via credit card or debit card are done  through One Pay and are protected by data encryption.

Prices billed are thus those indicated at the time the order is placed.

The price of shipping/delivery is specified on the Site before the validation of the order.

Order processing and preparation are handled from Monday to Friday, except for bank holidays. For this reason, orders placed on Saturday and Sunday will be processed and sent on Monday.

They are delivered within 24/72 hours after the order treatment, according to the delivery region. In addition to tracking their orders on the site, clients receive emails to keep them updated regarding their order treatment and the delivery process.

Deliveries are made from Monday through Saturday from 9 am till 5 pm.

Every delivery is considered complete when the package is given to the Client, notably by the transporter, as indicated by the transporter’s control system.

MFD cannot be held responsible for late delivery due exclusively to the Client’s unavailability after several propositions of time/date by the transporter.

8. Our products are guaranteed, being manufactured in France, and can be authenticated through an unique QR Code and secure hologram affixed on each case. This QR Code cannot be copied, and contains all pertinent information on the crème’s journey from laboratory to the client

Cornaline TM products strictly meet the criteria of Vietnamese standards, the ASEAN & European area, and are registered by MOH.

Day cream was registered on 01/06/2017 under n° 36037/17/CBMP-QLD

Night Cream was registered on 01/06/2017 under n° 36036/17/CBMP-QLD

9. MFD reserves the right to modify the information on the Site at any time and without advance notice. The Client is responsible for regularly consulting the information presented online in order to be aware of eventual changes. The use of the Site, after the modification of information contained therein, inherently signifies acceptance of modifications to the information it contains.


10. MFD accords a limited license for access and use of the Site for personal use by the Client and never for professional or commercial use.

In no case is the Client authorized to download or modify any or all parts of the Site without express and written authorization from MFD.

The Site or any part of the Site must in no case be reproduced, copied, sold or exploited for commercial or professional reasons without express and written authorization from MFD.

The Client must not use any techniques that allow for copying or duplication of a brand, a logo or any other information (notably images, text, layouts) owned by MFD without express and written authorization from MFD.

MFD authorizes the Client, in a non-exclusive and revocable manner, to create a hypertext link leading to the Welcome page of the Site, on the condition that the link does not impute to the products, to MFD or to any of its registered brands any characterization that might be untruthful, false, pejorative, counterfeit or harmful to MFD.

In no case can the creation of a hypertext link engage the responsibility of MFD, for any reason whatsoever.

It is forbidden to reproduce in any form whatsoever, directly or indirectly, or to alter the brands, patents, names, abbreviations or acronyms, logos, colors, graphics or other signs appearing on the elements available on the Site.

Any other utilization, without prior and written authorization from MFD, constitutes counterfeiting, and is punishable as violation of intellectual property.

The creation of hypertext links leading to the Welcome page, or any other page of the Site requires prior and written agreement from MFD.

11. Personal data collected on the Site is destined for MFD. MFD is committed to protecting its Clients’ personal data.

All personal data concerning Clients collected by MFD is held in strictest confidence.

The personal data and information of Clients are necessary for the handling of orders and client relations as well as for keeping Clients informed about commercial offers and information likely to interest them.

They may be transmitted to suppliers and contractual partners who intervene and contribute to the handling of orders.

This information and the management records of orders are also conserved for security purposes, in order to respect legal and regulatory obligations and to allow MFD to improve and personalize the services offered to Clients.

MFD is likely to send Clients commercial offers by mail, email, SMS, telephone or via the group of Sites run by MFD or any one of its social media affiliates.

Clients may refuse commercial prospection messages at no cost by clicking on the “cancel subscription” link that appears on each email message.

 
12.Any dispute, complaint or dispute arising out of or in connection with the transaction on the Site shall be settled by negotiation, conciliation or arbitration.

13.All Terms and Conditions (and all obligations arising out of these Terms and Conditions or otherwise) shall be governed by and construed in accordance with the laws of Vietnam. We reserve the right to amend these Terms and Conditions at any time, and such amendments shall take effect immediately upon posting on the Site.

  

CÔNG TY TNHH NGÔI NHÀ PHÂN PHỐI PHÁP

Lầu 8, Tòa nhà Loyal 151 - 151 Bis Võ Thị Sáu, Phường 06, Quận 3
Thành phố Hồ Chí Minh
Việt Nam

Tel : 1 800 2026

info@cornalinecornaline.vn

Business license number: 0314218173 delivered on 25/1/2017 updated on 3/4/2018

Legal representative: Claude DESLANDES